Spinago Frequently Asked Questions
We offer a range of online gambling options for Australian players. The platform provides a variety of games, secure payment methods and a user-friendly interface. Below are the most common questions players have about Spinago Casino.
General Questions
What games are available at Spinago?
We offer pokies, table games and live dealer games. Popular options include blackjack, roulette, baccarat and a range of slot machines.
Is the casino licensed?
Yes, our platform is licensed and regulated to operate in Australia under a valid gambling license. This ensures compliance with local laws and fair play.
How do I create an account?
Click on the “Sign Up” button on Spinago Australia, provide necessary information like your name, email address and a password, and complete the registration process.
Is the casino available on mobile devices?
Yes, our website is fully optimised for mobile devices. You can access the site through your mobile browser or download the app.
How do I verify my Spinago Online Casino account?
Account verification is done by submitting a proof of identity and proof of address to confirm your account.
Are there any fees for deposits and withdrawals?
We do not charge fees for deposits or withdrawals. However, some payment methods carry their own fees.
What payment methods can I use?
Spinago Casino Australia supports credit/debit cards, e-wallets and cryptocurrencies like Bitcoin, Ethereum and Litecoin.
How do I deposit funds into my account?
Log in to your account, go to the “Deposit” section, select your preferred payment method, enter the amount and confirm the transaction.
How long do withdrawals at Casino Spinago take?
Withdrawals take between 1 and 3 business days, depending on the method chosen. Cryptocurrency withdrawals are processed faster.
Can I cancel a withdrawal?
A withdrawal request cannot be cancelled once it’s processed. But you can cancel a withdrawal if it is still in a pending status.
How do I reset my password?
Go to the login page at Spinago Online Casino Australia, click on “Forgot Password,” enter your email address and follow the instructions sent to your email.
Is there a bonus for new players?
We offer a welcome promotion for new users. Be sure to check the promotions page for the most up-to-date information since the details of the bonus vary.
How do I claim a bonus at Spinago Online?
Simply follow the instructions provided in the promotions section to claim a bonus. Some bonuses require a code and others are automatically applied when you meet certain conditions.
Can I self-exclude from the casino?
Yes, we provide options for self-exclusion. You can set limits on your account or exclude yourself for a specific period if needed.
How can I contact customer support?
You can contact Spinago Casino Online’s support team through live chat, phone, feedback form or email. We are available 24/7 to assist with any issues you may encounter.